Privacy Policy

Depending on how you use our store, we may collect:

• Contact and account information: your name, mobile or WhatsApp number, email address and phone-verification status.
• Delivery information: recipient name, delivery phone number, address, city, province, postal code and saved-address preferences.
• Order information: purchased products and variants, quantities, prices, discounts, order status, courier and tracking information.
• Authentication information: one-time-code challenge records, verification attempts, delivery status and secure session identifiers. We do not store the readable OTP after issuing it.
• Communications: information associated with customer-service, authentication and order messages sent through WhatsApp.
• Technical information: browser, device, IP address, request logs, essential cookies and local browser storage required to operate sessions, carts and security features.

Our current checkout uses cash on delivery. We do not ask for or store payment-card numbers.

We use personal information to:

• Create and maintain your customer profile and saved addresses.
• Process, confirm, prepare, dispatch and deliver orders.
• Show your order history and provide delivery tracking.
• Verify your mobile number and protect access using WhatsApp OTP.
• Send transactional messages about orders, confirmations and status changes.
• Respond to support, privacy and account requests.
• Prevent fraud, abuse and unauthorized access, and diagnose technical problems.
• Comply with legal, accounting and regulatory obligations.

Where applicable, processing is based on fulfilling your order or request, your consent, our legitimate business and security interests, or a legal obligation.

Riwani Silks uses the Meta WhatsApp Cloud API for authentication codes and transactional order messages. To provide this service, your phone number, approved message-template content and message-delivery information are processed by Meta and WhatsApp.

Our application may store a provider message identifier and delivery states such as sent, delivered, read or failed. OTP codes are valid for 10 minutes. Riwani Silks does not use WhatsApp authentication messages for unrelated advertising.

Your use of WhatsApp is also governed by WhatsApp and Meta's own terms and privacy practices.

We do not sell customer personal information. We may share only the information reasonably necessary with:

• Meta and WhatsApp to send and monitor authentication and order messages.
• Delivery and courier partners to fulfil and track shipments.
• Hosting, database, media and security providers that operate the store under appropriate service arrangements.
• Professional advisers or authorities when required by law, to protect rights and safety, or to investigate fraud and abuse.
• A successor business if Riwani Silks is reorganized, sold or transferred, subject to appropriate protection of customer information.

Some service providers may process information outside Pakistan. In those cases, we take reasonable steps to use providers and safeguards appropriate to the information involved.

We use essential cookies and browser storage to keep customer and staff sessions secure, remember cart contents and maintain checkout functionality. Customer sessions may remain active for up to one year unless you sign out, the session expires, or it is revoked for security reasons.

We do not currently describe optional advertising cookies in this policy. If analytics or advertising technologies are introduced, this policy and any required consent controls will be updated before they are used.

We retain information only for as long as reasonably necessary for orders, customer service, security, accounting and legal requirements. Order records may need to be retained after an account-deletion request where required for tax, fraud prevention, dispute resolution or other legal purposes.

We use measures such as encrypted HTTPS connections, restricted administrative access, hashed session identifiers and hashed OTP verification values. No internet or storage system can be guaranteed completely secure.

You may ask us to provide access to, correct or delete personal information associated with your customer account. You may also sign out to revoke the active browser session and may provide a different delivery address during checkout.

Before acting on a request, we may verify that you control the registered phone number. Some information may be retained where required by law or necessary to protect transactions, customers and the business.

To request deletion, send a WhatsApp message to +92 339 9300010 stating that you want to delete your Riwani Silks customer account and associated data.

We will verify ownership of the registered number before processing the request. After verification, we will delete or de-identify information that is no longer required and explain any order, accounting, fraud-prevention or legal records that must be retained.

Our store is intended for customers able to make purchases and provide valid delivery information. We do not knowingly create accounts for children who cannot legally provide the required information or consent. A parent or guardian may contact us if they believe a child has supplied personal information.

We may update this policy when the store, providers or legal requirements change. The current version and effective date will always be published on this page.

For privacy questions, requests or complaints, contact Riwani Silks through WhatsApp at +92 339 9300010.